Terms of Service

1. Agreement to Terms

These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“you,” “user,” or “Customer”) and Ribbon (“Company,” “we,” “us,” or “our”) governing access to and use of the Ribbon service available at https://rbbn.app, including websites, applications, emails, APIs, and related services (collectively, the “Service”).

BY CREATING AN ACCOUNT, ACCESSING, OR USING THE SERVICE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

2. The Service

Ribbon provides tools to synchronize, store, analyze, and surface content you save on third-party platforms (including X), including generation of digests, insights, themes, and related outputs, and optional write-back features (such as creating Lists on X) when you authorize them. Features may change, be added, limited, or discontinued.

THE SERVICE DEPENDS ON THIRD-PARTY PLATFORMS AND APIS (INCLUDING X), HOSTING PROVIDERS, EMAIL PROVIDERS, PAYMENT PROCESSORS, AND MODEL PROVIDERS. WE DO NOT CONTROL THOSE PARTIES. OUTAGES, RATE LIMITS, POLICY CHANGES, PRICING CHANGES, OR API RESTRICTIONS BY THIRD PARTIES MAY DEGRADE OR ELIMINATE FUNCTIONALITY WITHOUT LIABILITY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Platform Dependency; Assumption of Risk. You acknowledge and agree that: (a) material features of the Service (including bookmark sync, digests, insights, and List creation) rely on continued availability of, and your authorized access to, third-party platforms and interfaces (including X Corp. / X’s official APIs, websites, authentication mechanisms, rate limits, and product policies); (b) those platforms may, at any time and without notice to Company, change, throttle, price, suspend, revoke, or permanently discontinue access for Company, for you, or for the Service generally — including for competitive, policy, security, legal, or commercial reasons; (c) Company makes no commitment, warranty, or service-level guarantee that any third-party integration will remain available, complete, accurate, or lawful to operate in its then- current form; and (d) YOU ASSUME THE RISK THAT THE SERVICE MAY BE PARTIALLY OR WHOLLY IMPAIRED OR TERMINATED DUE TO CAUSES OUTSIDE COMPANY’S REASONABLE CONTROL, INCLUDING THIRD-PARTY PLATFORM ACTIONS. SUCH IMPAIRMENT DOES NOT CONSTITUTE A BREACH OF THESE TERMS BY COMPANY.

3. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) and capable of forming a binding contract. You may not use the Service if you are barred under applicable law or under third-party platform rules applicable to your connected accounts.

4. Accounts and Security

You must provide accurate account information and keep it updated. You are responsible for activity under your account and for safeguarding access to the email address used for authentication. Notify us promptly at hello@rbbn.app of any unauthorized use.

We may suspend or terminate accounts that we reasonably believe violate these Terms, pose security risk, or create legal exposure.

5. Third-Party Authorizations (Including X)

Certain features require you to authorize the Service to access third-party accounts via OAuth or similar protocols. By connecting a third-party account, you:

• instruct and authorize us to access and process data made available through the permissions you grant (including bookmarks and related metadata);
• represent that you have the right to grant such access and that your use complies with the third party’s terms and policies; and
• acknowledge that write actions (including creating or modifying Lists, if enabled) will occur only after you grant the required permissions and initiate or enable the relevant feature.

You may revoke access through the third-party platform and, where available, through the Service. Revocation may impair or terminate related features. We are not responsible for third-party platform decisions regarding your account, content, or API access.

Optional features may let you upload bookmark data you export from X or elsewhere (for example JSON files). You represent that you are authorized to provide that data and that your use complies with the third party’s terms. Company does not guarantee that any third-party export format will remain available or compatible.

6. Customer Content and License

“Customer Content” means bookmarks, exports, posts, text, metadata, media URLs, profile image URLs, and other materials you submit or authorize us to retrieve from third-party platforms (including X).

Private library; storage model. The Service is designed as a private library for your authorized saves. As currently constituted, we store Customer Content as data in our databases (including post text, metadata, and URLs for media and avatars). We do not generally download or re-host image or video binary files on Ribbon-operated object storage. When the Service displays media, your browser (or an email client, for digests) typically fetches those files directly from third-party hosts (for example X’s content delivery network), subject to those hosts’ availability and policies. We may change this architecture; if we begin caching or re-hosting media binaries, we will update this description in the Privacy Policy.

As between you and Company, you retain ownership of Customer Content. You grant Company a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and create derivative works from Customer Content solely as necessary to operate, secure, and improve the Service (including generating digests and insights), to comply with law, and as otherwise authorized by you.

You represent and warrant that you have all rights necessary to provide Customer Content and to grant the foregoing license, and that Customer Content and your use of the Service do not violate law, these Terms, or third-party rights (including intellectual property, privacy, and publicity rights).

You are solely responsible for Customer Content you sync, import, organize, share, or cause to be emailed. Features that make Customer Content visible outside your private account (including optional public share links or digests sent to an email address you designate) are initiated by you; you remain responsible for that disclosure.

Generated digests, insights, and similar outputs (“Outputs”) may be used by you for your internal purposes. Company retains all rights in the Service, software, models, prompts, templates, and know-how. Outputs may be similar for different users. You are solely responsible for evaluating Outputs before relying on them.

We do not undertake to monitor all Customer Content as a matter of course. We may review, remove, disable access to, or preserve Customer Content when we believe it is reasonably necessary to operate the Service, investigate reports, comply with law, enforce these Terms, or protect Company, users, or the public.

7. Acceptable Use and Prohibited Content

You shall not, and shall not permit others to:

• use the Service in violation of law, these Terms, or third-party platform terms (including X’s terms and developer policies);
• sync, import, store, share, or otherwise process Prohibited Content (defined below) through the Service;
• attempt to gain unauthorized access to the Service, related systems, or other users’ data;
• reverse engineer, decompile, or attempt to extract source code except to the extent such restriction is prohibited by law;
• interfere with or disrupt the Service, including via malware, excessive automated requests outside documented interfaces, or circumvention of rate limits or security controls;
• use the Service to send spam, engage in fraud, or infringe intellectual property or privacy rights;
• resell, sublicense, or provide the Service to third parties as a bureau service except as expressly permitted in writing; or
• use Outputs or the Service to build a competing product by systematically extracting Service content or non-public features.

Prohibited Content includes, without limitation:

• child sexual abuse material and any sexual or pornographic content involving anyone 17 or under (or that appears to involve a minor), including fictional or AI-generated depictions — zero tolerance;
• non-consensual intimate imagery (including “revenge porn”) and content that sexually exploits or endangers others;
• content that is illegal to possess, distribute, or make available under applicable law (including certain threats, solicitation of violent crime, and other unlawful material);
• malware, ransomware, or instructions primarily intended to cause severe technical harm; and
• content you know, or reasonably should know, you are not authorized to provide to the Service.

We may suspend or terminate accounts, delete or disable Customer Content, preserve data for law enforcement, and report Prohibited Content to appropriate authorities (including, where applicable, reporting child sexual exploitation material to the National Center for Missing & Exploited Children or equivalent) when we believe in good faith that such action is required or appropriate.

8. Copyright; DMCA

We respect intellectual property rights. If you believe Customer Content on the Service infringes your copyright, you may send a notice under the Digital Millennium Copyright Act (17 U.S.C. § 512) to our designated agent at:

DMCA Agent
Ribbon
Email: hello@rbbn.app
Address available upon written request to hello@rbbn.app

Your notice should include: (a) identification of the copyrighted work claimed to have been infringed; (b) identification of the material claimed to be infringing and information reasonably sufficient to locate it (including account email and bookmark or share URL if known); (c) your contact information; (d) a statement that you have a good-faith belief that use of the material is not authorized; (e) a statement that the information in the notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner; and (f) your physical or electronic signature. We may share your notice with the user who provided the material and remove or disable access to allegedly infringing material. Repeat infringers may have accounts terminated.

If your material was removed and you believe the removal was a mistake or misidentification, you may send a counter-notice to hello@rbbn.app meeting the requirements of 17 U.S.C. § 512(g).

9. Reporting Abuse and Illegal Content

To report Prohibited Content, abuse, or other legal concerns related to the Service, email hello@rbbn.app with subject line “Abuse Report” (or similar). For copyright notices, follow Section 8 and use subject “DMCA Notice.” For privacy requests, use subject “Privacy Request.” Include enough detail for us to investigate (account identifiers, URLs, timestamps, and a description of the issue). We may not respond to incomplete reports.

Emergency threats to life or safety should also be reported to local law enforcement. We are not an emergency service.

10. Subscriptions, Fees, and Taxes

The Service may include free and paid plans. Current plan features and prices are described on the Service, including approximately: (a) Free — a one-shot library up to a stated bookmark cap, with in-app library and stats features, without ongoing sync or newsletter; and (b) Pro — approximately $5/month or $49/year for ongoing sync that accumulates, a weekly bookmark newsletter, Lists, and DIY JSON import for older saves, subject to change. Paid plans are billed in advance through our payment processor.

By initiating a paid subscription, you authorize recurring charges until canceled. EXCEPT WHERE REQUIRED BY APPLICABLE LAW OR EXPRESSLY AGREED BY COMPANY IN A SIGNED WRITING, ALL FEES ARE FINAL AND NON-REFUNDABLE, INCLUDING FOR PARTIAL PERIODS, UNUSED FEATURES, OR PERIODS DURING WHICH THE SERVICE (OR ANY FEATURE) IS UNAVAILABLE, DEGRADED, OR DISCONTINUED. You may cancel renewal via the billing portal or as otherwise instructed; cancelation takes effect at the end of the then-current billing period unless otherwise stated, and does not entitle you to a prorated refund for the remaining paid period.

No refund for third-party impairment. Without limiting the foregoing, you acknowledge that paid plans are sold for access to the Service as offered by Company, not as a warranty of perpetual third-party platform access. IF X OR ANY OTHER THIRD-PARTY PROVIDER LIMITS, REVOKES, OR CHANGES ACCESS — OR IF COMPANY MODIFIES OR DISCONTINUES AFFECTED FEATURES IN RESPONSE — YOU ARE NOT ENTITLED TO A REFUND, CREDIT, CHARGEBACK, OR OTHER COMPENSATION SOLELY ON THAT BASIS, except where mandatory consumer law provides otherwise. Chargebacks initiated contrary to these Terms may result in account suspension.

You are responsible for applicable taxes. Company may change pricing upon notice; changes apply to subsequent renewal periods.

Free features (including limited digests) are provided at Company’s discretion and may be modified or withdrawn.

11. Intellectual Property

The Service, including software, designs, trademarks, and documentation, is owned by Company and its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted, no rights are transferred to you.

12. Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect such information and use it only to perform under these Terms, except for information that is or becomes public through no fault of the receiving party, was independently developed, or was rightfully received from a third party without restriction.

13. Privacy

Our collection and use of personal information is described in our Privacy Policy at https://rbbn.app/privacy, which is incorporated by reference. You consent to such processing as necessary to provide the Service.

14. Disclaimers

THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT BOOKMARKS OR THIRD-PARTY DATA WILL BE COMPLETE OR CURRENT; THAT ANY INTEGRATION WITH X OR OTHER PLATFORMS WILL CONTINUE TO EXIST OR OPERATE; OR THAT OUTPUTS WILL BE ACCURATE, USEFUL, OR APPROPRIATE FOR YOUR PURPOSES.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS — INCLUDING DAMAGES ARISING FROM THIRD-PARTY PLATFORM OUTAGES, API REVOCATION, RATE LIMITS, POLICY CHANGES, OR FEATURE REMOVAL IN RESPONSE THERETO — REGARDLESS OF THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

THE LIMITATIONS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SURVIVE TERMINATION. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN SUCH CASES, LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED.

16. Indemnification

You will defend, indemnify, and hold harmless Company and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer Content; (b) your use of the Service; (c) your violation of these Terms or law; (d) your violation of third-party rights or platform terms; or (e) actions taken on third-party platforms pursuant to permissions you grant.

17. Suspension and Termination

You may stop using the Service at any time and may request account deletion as described in the Privacy Policy. We may suspend or terminate access immediately if you materially breach these Terms, if required by law, or if continued provision creates material risk.

Upon termination, your license to use the Service ends. Sections that by their nature should survive (including ownership, fees and non-refundability, platform dependency / assumption of risk, disclaimers, limitations of liability, indemnification, and dispute resolution) will survive.

18. Dispute Resolution; Binding Arbitration; Class Action Waiver

Informal resolution. Before filing a claim, you agree to contact hello@rbbn.app and attempt to resolve the dispute informally for sixty (60) days.

Binding arbitration. Except for disputes eligible for small claims court or claims for injunctive relief regarding intellectual property or unauthorized access, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The seat of arbitration will be Wilmington, Delaware. The language will be English. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

Opt-out. You may opt out of arbitration within thirty (30) days of first accepting these Terms by sending written notice to hello@rbbn.app with subject line “Arbitration Opt-Out,” including your account email. If you opt out, disputes will be resolved in court subject to Section 19.

19. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, United States of America, without regard to conflict-of-law principles. Subject to Section 18, exclusive venue for permitted court actions lies in the state or federal courts located in Wilmington, Delaware, and you consent to personal jurisdiction there.

20. Export and Sanctions Compliance

You represent that you are not located in, under the control of, or a national or resident of any country or person subject to embargoes or sanctions that would prohibit use of the Service, and that you will comply with applicable export and sanctions laws.

21. Changes to the Service or Terms

We may modify the Service and these Terms. Material changes to Terms will be posted with an updated “Last Updated” date and, where required, notified to you. Continued use after the effective date constitutes acceptance, except where additional consent is required by law. If you do not agree, you must stop using the Service and cancel any paid subscription.

22. Miscellaneous

These Terms are the entire agreement between you and Company regarding the Service and supersede prior or contemporaneous agreements on the subject. If any provision is unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remainder will continue in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a corporate transaction or to an affiliate. Notices may be provided via email or posting on the Service. There are no third-party beneficiaries except as expressly stated.

23. Contact

All notices and requests — support, privacy, legal, abuse / illegal content, and DMCA — go to hello@rbbn.app. Please use a clear subject line (for example “DMCA Notice,” “Abuse Report,” “Privacy Request,” or “Arbitration Opt-Out”) so we can prioritize.

Ribbon
Address available upon written request to hello@rbbn.app